General Conditions of Sale
These terms establish the General Conditions of use and the General Conditions of Sale of virtual assistant information products and services, on the website www.olivevirtual.com, hereinafter referred to as “website”. Browsing the website/ and purchasing any information product and/or service through it, implies acceptance of these general conditions of sale.
These general terms and conditions of sale are agreed between Olive Collective Unipessoal Lda. and the consumer who makes purchases through the website.
The use of the website and the purchase of any information product and/or service presupposes knowledge, understanding and acceptance of these general sales conditions.
Olive Collective Unipessoal Lda reserves the right at any time, without prior notice and with immediate effect, to update or eliminate, partially or totally, these General Conditions.
Ownership
The domain is owned by Olive Collective Unipessoal Lda, with headquarters at Rua Octávio Pato, nº2, 1º Left, 2625-727 Vialonga, NIF 518.569.624
Object and scope of application
These General Conditions of contracting and use regulate the visit and the purchase and sale operations carried out on the website, between any natural person who uses it for a purely personal purpose, as an end consumer, without any intention of reselling the information products and services and Olive Collective Unipessoal Lda, as the person responsible for the marketing of the information products and services that are described on the website.
The user undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using this page for activities contrary to the law, morality and good customs, or duties or rights and interests of third parties.
All brands, distinctive signs, images, texts, photographs and any other works/works reproduced or represented in the online store are protected by Industrial Property Law rules, and any total or partial reproduction or representation of this website is prohibited.
In general, the consumer must use the website responsibly, prudently and carefully, and must not disturb or degrade the continuity, integrity and quality of its resources and functionalities.
Olive Collective Unipessoal Ltda. acknowledges that your use of the website is at your own risk, and you are solely responsible for any damage caused to your computer system and/or equipment or for other damages or losses, including loss or damage to data, resulting from the use of materials, content or information obtained, in any way, through the website.
Amendment of these Conditions
Olive Collective Unipessoal Lda. reserves the right to freely amend the general conditions at any time, in order to adapt them to the applicable legislation in force, without the need for prior notice.
It also reserves the right to unilaterally modify, at any time, without prior notice, the presentation and content of the website regarding the price of information products and services. These modifications will serve to improve the website, simultaneously improving the services offered to the user.
Intellectual and Industrial Property
All texts, comments, works, illustrations, works, reproduced images, publications, represented on the website are duly protected by their respective copyrights, worldwide. Therefore, and in accordance with the Copyright and Related Rights Code, its use will only be authorized for private purposes, without prejudice to more restrictive provisions contained in said Code. Any reproduction or representation, in whole or in part, of the website or of all or part of the elements included therein is strictly prohibited, under penalty of recourse to the competent legal means against anyone acting in this way.
Olive Collective Unipessoal Ltda. only uses the protected rights of third parties, such as brands, names, logos or company and service names, after their respective use by their owner.
Copyright
All content on this website is the property of Olive Collective Unipessoal Ltda. and created by the same, to whom all intellectual property rights are reserved.
In case of violation, the legal team of Olive Collective Unipessoal Lda. will use the applicable legal mechanisms for the protection of Copyright and Related Rights to safeguard legal interests.
The reproduction, transfer, distribution or storage of website content, without prior written authorization granted by Olive Collective Unipessoal Lda., is prohibited for purposes other than strictly personal use.
Commercial Policy
The sale underlying each purchase made by the customer is made under reservation of ownership, therefore the information products and services are the exclusive property of Olive Collective Unipessoal Lda. until the effective and full payment of the amount due.
Liability and cases of force majeure All information products and services sold on the website comply with Brazilian legislation.
Olive Collective Unipessoal Ltda. is not responsible for losses resulting from any interference, interruptions, computer viruses, malfunctions or disconnections of the operating system resulting from force majeure events and which may temporarily prevent access, navigation or the provision of services to Users.
Consumer Obligations
The consumer undertakes to comply with and respect these General Conditions of contracting and use, more specifically: • Refrain from introducing, storing or disseminating through the website defamatory, obscene, injurious, xenophobic and/or any other content that violates the general principles of law and public order;
- Do not use false identities;
- Provide the correct personal data and addresses so that Olive Collective Unipessoal Lda. can properly process orders;
- Consumers are expressly prohibited from transmitting messages or information that are injurious, misleading, defamatory, obscene or that violate, in any way, the right to privacy or intellectual or industrial property of third parties, as well as making available any information that may be harmful to third parties or to the owner of the website;
- Olive Collective Unipessoal Ltda. reserves the right to delete the account of any user who fails to comply with any of the aforementioned obligations.
Olive Collective Unipessoal Lda. declines any responsibility for any delay or impossibility of processing the order, particularly at the time of delivery, resulting from an error or insufficient data communicated by the Consumer.
Price information
The retail prices indicated on the website are shown in euros (€) and are subject to Value Added Tax (VAT) at the legal rate in force. This value will always be included in our prices.
The customer will be informed of these charges before confirming their order and completing the purchase process.
Olive Collective Unipessoal Ltda. reserves the right to change prices at any time. However, you agree to apply the rates and prices informed at the time of placing the purchase order.
In the event of a computer, manual, technical or any other unknown error that causes a substantial change not foreseen by Olive Collective Unipessoal Lda. in the retail price, the purchase order will be considered invalid and cancelled.
Purchasing process
To make a purchase, the customer must access www.olivevirtual.com, purchase their infoproduct(s) and product(s) and, at the end, will have to check out.
To access the purchased infoproduct(s) and/or service(s), the user simply needs to have internet access via a computer, tablet or even a cell phone.
It is the Customer’s responsibility to ensure that all necessary data is provided correctly and completely, as this is the only way that Olive Collective Unipessoal Lda. can guarantee the proper functioning of its service.
Information
Olive Collective Unipessoal Lda. reserves the right, at its own discretion, to correct any error or omission in any part of the website without prior notice, and may make any changes to the website and prices at any time without prior notice.
The price of information products and services will always be stipulated on our website, except for typographical errors.
Contacts
For any questions, please contact us via email: support@olivevirtual.com .
Payment methods
The following payment methods are available on the website: MBWAY, bank transfer (almost request) and Wise (https://wise.com/pay/business/olivecollectiveunipessoallimitada).
Customers must only use the payment methods described above.
If you choose to pay via bank transfer, after completing your order, the consumer will receive an automatic email with the data necessary to carry out the transaction.
The Customer who chooses to pay via MBWAY must indicate the order number in the description, sending the respective amount to the number +351935923020.
Refund, Exchange and Return Policy
In distance purchases, the Consumer, if he wishes to cancel the purchase after acquiring the service, has 14 calendar days to exercise his Right of Free Resolution and communicate his withdrawal, except in cases where there is an agreement between the parties or in the cases provided for in article 17 of Law 24/2014.
Unless otherwise agreed between the parties, the Consumer may NOT EXERCISE THE RIGHT TO FREE RESOLUTION within 14 days of the purchase or acquisition, in the case of information products and products customized to the Customer’s needs and which can be viewed after purchase.
To exercise the Right of Free Resolution, the customer must communicate their decision to Olive Collective Unipessoal Lda. by means of an unequivocal statement, sent via email or by post, or using the form contained in Annex I of Decree-Law No. 24/2014
Law and Jurisdiction
- These general conditions are governed by Portuguese law.
- All disputes arising from the interpretation or execution of this agreement will be settled by the Judicial Court of the District of North Lisbon, with express waiver of any other.
Alternative Dispute Resolution
- In the event of a dispute, the consumer may resort to one of the Alternative Consumer Dispute Resolution entities.
For more information, you should consult the Consumer Portal: www.consumidor.pt
- In accordance with current legislation, Olive Collective Unipessoal Lda. indicates that in the event of a dispute, the customer may resort to an Alternative Consumer Dispute Resolution entity:
– CNIACC – National Center for Information and Arbitration of Consumer Conflicts (www.cniacc.pt);
– CIAB – Consumer Information, Mediation and Arbitration Center (www.ciab.pt).
Customer Support For additional information, you can contact Olive Collective Unipessoal Lda., via email, to the following address: support@olivevirtual.com .
Customer Support
For additional information, you can contact Olive Collective Unipessoal Lda., via email, to the following address: support@olivevirtual.com .